By using this website or using the services and/or referrals provided by Nehid Services, Inc you signify acceptance of these terms and conditions of Nehid Services, Inc whose offices are at 640 East Queen Street # 1, Inglewood, CA 90301
Nehid Services, Inc shall be entitled to change these terms and conditions by posting the revised version on the Nehid Services, Inc website. Please continue to review these terms whenever accessing the Nehid Services, Inc website or purchasing services. Revised terms and conditions will be effective 30 days after they are posted on the Nehid Services, Inc Website.
1. Definitions and Terminology
Nehid Services, Inc Website
a suppliers of goods and/or services who supplies goods and/or services to Nehid Services, Inc clients and/or members Client any individual or business instructing Nehid Services, Inc for any services provided directly by Nehid Services, Inc or by Nehid Services, Inc supplier partners.
Any individual or organization, business, limited company or partnership who subscribes to Nehid Services, Inc services on a retainer basis by paying a monthly membership fee
Organization, business, limited company or partnership who subscribes to the Nehid Corporate Membership scheme
The individual(s) named by the corporate client has having any Signature Concierge membership benefits
2.1 The Headings in this document are for convenience and do not affect interpretation
2.2 These terms and conditions cover the use of Nehid Services, Inc web site and the service provided by Signature Concierge to clients and members. By accessing the website or by using the services of Nehid Services, Inc and/or its supplier partners, these terms and conditions are accepted.
2.3 Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party at its registered office or principal place of business or residential address (as the case may be) or such other address as may at the relevant time have been notified pursuant to the provision to the party giving notice. Any notice may be sent by first class post facsimile transmission or email and notice shall be deemed to have been served on the expiry of 48 hours in the case of post or at the time of transmission in the case of facsimile or email transmission.
2.4 As a Signature Concierge client you agree as follows:-
2.4.1 to provide Nehid Services, Inc with true, accurate current and complete information and to notify Nehid Services, Inc of any changes in the information provided when appropriate
2.4.2 not to impersonate any other person or entity to use or a false name
2.5 If any provision of this agreement is found by a Court or other competent authority to be void or unenforceable, such provision shall be deemed to be deleted from this Agreement and the remaining provisions shall continue in full force and effect.
2.5 California law shall govern these Terms and Conditions
3.1 As a Nehid Services, Inc member the client agrees the pay a monthly subscription as specified by Nehid Services, Inc at the time of joining.
3.2 The Minimum membership period is 6 months and in order to join the member must pay one month deposit and one month in advance. Membership will become active when funds are received in Nehid Services, Inc bank account.
3.3 After the initial payment, membership must be paid on a monthly basis directly into the bank account of Nehid Services, Inc by standing order or direct debit
3.4 As a Nehid Services, Inc member the client will have the benefit of access to Nehid Services, Inc supplier partner information and additional be eligible for other benefits which will be advised to the member in writing when joining or from time to time.
3.5 Nehid Services, Inc is constantly striving to improve the benefits and services delivered to our members and accordingly may change and/or vary the benefits package. Details of current and up to date membership benefits are be posted on the Nehid Services, Inc Website.
3.6 Personal Membership
3.6.1 Nehid Services, Inc will require each member to supply Nehid Services, Inc with Information that Signature Concierge considers appropriate in order to manage the membership account.
3.6.2 Nehid Services, Inc may make enquiries to verify information provided by an applicant
3.6.3 By becoming a Nehid Services, Inc member, the client warrants that the information which they have provided is true and accurate and consents to Nehid Services, Inc making any enquiries as may be deemed necessary.
3.6.4 The member will be liable for payment of any services provided by Nehid Services, Inc which are not included in the membership packages at the rates detailed on the website and/or as defined in writing by Nehid Services, Inc upon commencement of membership
3.6.5 The member will be liable for payment of any services provided by suppliers terms and conditions as mentioned in clause 5 hereof
3.7 Corporate Membership
3.7.1 Nehid Services, Inc accepts organizations, businesses limited companies and partnerships as members of Nehid Services, Inc and the same terms and conditions apply.
3.7.2 It is the sole right of the corporate member to nominate the agreed number of individuals who are connected with the corporate member either as an employee, contractor or customer.
3.7.3 Corporate membership charges are agreed prior to commencement of any membership period and are negotiated on an individual basis.
4. Ad Hoc Services
4.1 Individuals who are not members of Nehid Services, Inc may engage Nehid Services, Inc to provide ad hoc services for one-off jobs and errands on an hourly basis at the charges detailed on the Nehid Services, Inc Website and/or as advised to the client in writing.
4.2 The Minimum period for each individual instruction is one hour payable in advance of service commencing and thereafter fees will be charged on a half hourly basis and invoiced to the client.
4.3 Ad hoc clients do not have any membership benefits or access to Nehid Services, Inc supplier partners.
5. Supplier Partners
5.1 Nehid Services, Inc will use all reasonable endeavors to source suitable service professionals to meet a clients request.
5.2 Nehid Services, Inc will use its best endeavors to ensure that all companies referred by Nehid Services, Inc are reputable offering quality and value to their customers
5.3 Signature Concierge uses all reasonable endeavors to monitor the goods and/or services provided by supplier partners but Signature Concierge cannot accept responsibility for any loss, liability or cost incurred by a client as a result of any acts or omissions of supplier partners nor can Nehid Services, Inc guarantee the accuracy of information supplied to clients by supplier partners. No guarantees can be given on behalf of any supplier partners.
5.4 Clients who purchase goods or services from supplier partners contract direct with the supplier partner on such terms as negotiated between client and supplier partner. In some circumstances Nehid Services, Inc may be required to act as a conduit for payment to a supplier on behalf of a client but unless expressly agreed in writing, under no circumstances will Nehid Services, Inc be a party to any contract for the goods and/or services provided by the supplier partner to the client.
5.5 Signature Concierge is not responsible for any losses or damage which a member may suffer as a result of the actions of a supplier partner except as required by law
5.6 It is the responsibility of the client and supplier partner to communicate and agree the terms and conditions of business, method of work, working times and payment rates, cancellation and refund policy that will apply to any transaction between a client and a supplier partner.
5.7 In the event that Nehid Services, Inc does not have a supplier on its database to carry out a requested job or task, Signature Concierge will take reasonable steps to find another service professional and advise the client accordingly.
6. Travel Services
6.1 Nehid Services, Inc are not an authorized travel agent or tour operator and only act as an introductory agent on behalf of a client and travel services provider.
6.2 Any travel services including travel tickets and package holidays will be subject to the terms and conditions of the travel or holiday operator.
7.1 Nehid Services, Inc may obtain best tickets for sold out events either directly or through ticket agents. The client will be purchasing tickets above face value which includes a service charge imposed by Nehid Services, Inc reflecting the time it took us to locate and purchase the tickets on behalf of the client.
7.2 All ticket sales are final and no refunds or cancellations can be issued after reservation or purchase of tickets
7.3 In the event of a show being cancelled by the venue/artist/promoter, only the return of the face value of the tickets can be guaranteed. Postage fees, service charges and additional fees that may have applied are non refundable.
7.4 Signature Concierge is not responsible for any failure by Royal mail to get tickets to you in time.
8.1 Details of the current and up to date charges are available on the Nehid Services, Inc website and/or in writing to the client/member.
8.2 The charges levied by Signature Concierge will be in accordance with the published charges or by a quote in writing. No variation to the published charges will be binding unless agreed in writing by Nehid Services, Inc.
8.3 Nehid Services, Inc standard charges are based on work carried out from Monday to Friday between the hours of 8.00am and 8:00pm. Any work carried out by Nehid Services, Inc outside these hours may be charged at a higher rate, but will be previously agreed between the client and Nehid Services, Inc.
8.4 Nehid Services reserves the right to charge the client for reasonable travel time and expenses for work undertaken outside the Nehid Services, Inc business area. Nehid Services, Inc will agree with the client/member that these charges will be levied prior to commencement of the work
8.5 Signature Concierge reserves the right to increase fees on an annual basis. When a fee increase takes place Signature Concierge will notify all current clients in writing by post, fax or email and the Nehid Services, Inc Website will be updated accordingly. New fees will be effective 30 days after such notice has been given.
9.1 Members will be invoiced on a monthly basis for all Signature Concierges services which are not included in the membership package, as agreed and defined at the time of joining.
9.2 Clients utilizing Nehid Services, Inc ad hoc service will make an initial payment equivalent to one hour of services to Nehid Services, Inc prior to the commencement of any work. Additional charges will be invoiced to the client on a monthly basis.
9.2 Nehid Services, Inc payment terms are strictly 14 days upon receipt of invoice.
9.3 Payments can be made by cash, check, and bank transfer to the Nehid Services, Inc bank account or by credit/debit card via the Nehid Services, Inc Website.
9.4 In the event that payment due to Nehid Services, Inc is not received from the client within 28 days of the due date, Nehid Services, Inc reserves the right to charge interest from the due date until the date of payment on any balance outstanding calculated at 8.0% above the prevailing reference rate. Interest will then apply before and after any court judgment until payment is received.
9.5 In instances where Nehid Services, Inc pays a supplier on behalf of a client or member, the client will be required to deposit a sum on account and in advance of any services. Additional amounts outstanding will be due immediately upon receipt of the supplier invoice. In these circumstances, the client admits that Nehid Services, Inc is in no way liable for the actions, goods, products or services provided by the supplier or its employees and/or agents and admits that Nehid Services, Inc is merely acting as a conduit for payment.
10.1 A client who orders the direct services of Nehid Services, Inc may cancel those services and be entitled to a full refund if the client gives notice in writing at least 10 working days prior to commencement of the service.
10.2 In cases of cancellation where the client has not given the necessary notice, Nehid Services, Inc reserves the right to charge a cancellation fee of 50% of the service charge.
10.3 A client may change the commencement date of Nehid Services, Inc services without any penalty by giving 5 working days notice in writing.
10.4 Where Nehid Services, Inc has already commenced work, and the client wishes to cancel, the client will not be entitled to any refund and will be liable for payment for all work that has been carried out
10.5 Where a client cancels goods or services from a supplier partner, the client is bound by the terms and conditions of the supplier, in accordance with the provisions of clause 5 of these terms and conditions.
10.6 A party may terminate this agreement with immediate effect by written notice in the event of material breach of this agreement by either party. If such breach is capable of remedy, the failure to remedy the breach within 30 days (starting on the day after receipt of notice) giving details of the breach and requiring remedy to the breach and stating that a failure to remedy the breach may give rise to termination.
11. Termination of Membership
11.1 Members shall be entitled to terminate their membership by serving notice in writing to Nehid Services, Inc.
11.2 The member must give not less than 60 days notice of cancellation/termination.
11.3 termination of membership may also take place if a breach is committed as detailed in clause 10.6 hereof.
12.1 Nehid Services, Inc will use all reasonable endeavors to ensure that the Nehid Services, Inc website and email system of Nehid Services, Inc is accessible at all times however there may be times when due to circumstances beyond Nehid Services, Inc control, or for maintenance purposes the website and email system are unavailable. In these circumstances Nehid Services, Inc cannot accept any responsibility for any loss or damage which clients or members may suffer as a result.
12.2 Nehid Services, Inc will use all reasonable precautions to ensure that the Nehid Services, Inc Website, email system and documentation which is sent to, or accessible by clients and members is free from viruses but Nehid Services, Inc cannot guarantee that it will be completely free of viruses. Signature Concierge recommends that all clients and members maintain up to date virus protection software on their own computers as Nehid Services, Inc cannot accept any responsibility for any loss or damage which clients or members may suffer as a result of a virus received from the Nehid Services, Inc website, links, email system or electronic documentation.
12.3 Nehid Services, Inc adds links to its website for other parties who are not supplier partners. Any such links are provided to assist clients, members and visitors of the Nehid Services, Inc Website but the links may not have been vetted by Nehid Services, Inc and Nehid Services, Inc cannot accept any responsibility for the information contained in the third party sites and neither can we warrant that it is virus free. The inclusion of such links on the Nehid Services, Inc Website does not mean that Nehid Services, Inc endorses the website or company.
12.4 Hypertext sites included on Nehid Services, Inc Website are provided for convenience and information only and we do not necessarily endorse them. We do not control, monitor or verify the content of third party sites and are not liable to content of the sites
13.1 Nehid Services, Inc is committed to protecting the privacy of its clients and members and will handle all information which it receives from clients and members in accordance with the applicable Data Protection legislation
13.2 For further information about our confidentiality please see our privacy statement.
14. Complaints Policy
14.1 Nehid Services, Inc will use all reasonable endeavors to respond to complaints received in writing from members in accordance with the following procedure.
14.2 All complaints must be submitted to Nehid Services, Inc in writing and sent by post or email within 30 days of the event or action giving rise to the complaint occurring.
14.3 Complaints will be acknowledged within 2 working days
14.4 Nehid Services, Inc will carry out an investigation and respond to the member in writing within 14 working days of acknowledging the complaint outlining the next steps and what action may or may not be taken.
14.5 If the complaint concerns the conduct, goods or services of a supplier or other third party, the client/member should write directly to the supplier and send a copy of the complaint to Nehid Services, Inc.
14.7 Nehid Services, Inc cannot take responsibility for the actions, goods or services provided by suppliers and their employees, but Nehid Services, Inc will do its utmost to help resolve issues where possible. In such cases, the client hereby authorizes Nehid Services, Inc to request information concerning the goods, service, product transaction or event which forms the basis of the complaint from the supplier and the client/member hereby authorizes the supplier to release the information to Nehid Services, Inc.
15. Unforeseen Occurrences
15.1 Any event beyond the reasonable control of either party including without limitation a strike, lock-out, labor dispute, act of God, War, civil commotion, malicious damage, compliance with a law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm and other circumstances affecting the supply of goods and services
15.2 Neither party to this Agreement shall be responsible to the other party for any delay in performance or non performance due to an unforeseen event. On occurrence of a an unforeseen event, Nehid Services, Inc shall inform you in writing that the event has delayed or prevented its performance under this agreement and thereafter shall take action within its power to comply with the terms of this Agreement as fully and as promptly as reasonably possible.
16. Intellectual property and copyright
16.1 Information, documents, drawings, illustrations published by Nehid Services are the property of Nehid Services, Inc. Copyright and IP rights in the content of Nehid Services, Inc Website belong to Nehid Services, Inc.
What information do we collect?
We collect personal information about you when you engage the services of Nehid Services, Inc. This will include your name, address, email address and telephone number. We also collect additional information which is necessary for us to provide you with the service you request, for example credit card information, your preferences or experiences. This information may be considered by some people as sensitive. The reason we ask for this information is because it can help Nehid Services, Inc in finding suitable suppliers or managing and interpreting needs and requests on your behalf. This information is never shared with third parties. We hold details of current and finished requests and we also hold feedback on or from members, suppliers and requests.
Access to information
Nehid Services, Inc will make any information held on our members, clients and suppliers available to the individual in question and undertake to correct it, if it is wrong. We will also remove any personal information from our database at the request of the individual concerned if requested to do so. Requests for access to individual information or removal of information should be made in writing to Nehid Services, Inc and addressed to 640 E Queen Street # 1, Inglewood, CA 90301 or by email to info@Nehid.com.
Use of Information
Nehid Services, Inc only uses your personal information for the original purposes it was given. Nehid Services, Inc will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver Nehid Services, Inc, unless required to do so by law. From time to time we may use your contact details to send you newsletters, advise you of special offers or to let you know about other services and products we provide. If you do not wish to receive this information you can let us know by email or in writing to our postal address. You will be offered the option to opt out of each communication.
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Links to External Sites
Our website may provide links to other sites. When you click on one of these links you are leaving our site and visiting another site over which we have no control or responsibility for. We suggest that you review the privacy policies for such other sites.
Copyright 2005 Nehid Services, Inc. All Rights Reserved. Terms and Conditions